Customer Success Manager (FILLED)

Written By Apari Team

About us:

Combining a wealth of industry experience in tax, accounting, government and software development, APARI Pro has been at the forefront of the digitalisation of taxation in the UK since 2017. 

Having invested heavily in technology APARI Pro is a unique platform offering specialist tax software to enterprise partners and their clients. APARI Pro automates live calculations of tax affairs with the ability to submit SA100 self assessment forms directly to HMRC. It is currently one of the only platforms that can submit both the SA100 self assessment forms and the new Making Tax Digital (MTD) quarterly submissions directly to HMRC. 

Based in the UK (Leamington Spa) we are innovating to simplify tax and bring it into the 21st Century. Our user-friendly software is empowering taxpayers to take control of their finances and our innovation expands across several industry sectors including accountancy, investments and banking.

Job description:

We are looking for a tech savvy candidate who is passionate about delivering exceptional service to our broad range of enterprise clients. The ideal candidate will carry out a variety of tasks including maintaining existing customer relationships, onboarding and training of new/existing clients,  implementing success programs, contributing to sales and minimising churn. You should possess the ability to provide insights on client interactions, improve customer experience through product support and handle customer requests and complaints. 

As a first point of contact for our clients, you will possess excellent social and analytical skills, an aptitude for learning and using new software with the ability to communicate clearly and effectively. This is a great opportunity to excel in a fast-paced environment and deliver on a high profile initiative. There is also significant career potential within the business as our partner program expands.    

Key responsibilities:                             

  • Act as the first point of contact to handle and resolve customer requests and complaints

  • Evaluate, improve and develop our client communications with relevant content and materials eg tutorials, videos, articles etc 

  • Hold product demos to evaluate and improve our onboarding process 

  • Aid in product design and testing by providing feedback to the Development Team for product enhancements and new features based on customer interactions

  • Analyse customer data to improve customer experience providing feedback to the sales and development teams

  • Minimise customer churn and sustain business growth by maximising value

  • Responsible for clients onboarding experience

Skills and Qualifications:

  • Educated to degree level or equivalent

  • 3+ years of experience in a customer-facing role in the B2B SaaS industry 

  • Industry Knowledge of income tax and/or accounting desirable

  • Highly organised, personable and able to multitask

  • Self Driven, proactive and analytical with an eye for detail

  • Knowledge of income tax/accounting or ability to learn quickly

  • Knowledge of customer success processes

  • Excellent communications skills and experience in document creation

  • Good listener with a passion for customer service

Compensation & Perks:

Our office is located in Leamington Spa. First Interview will be held via a video call.

By sending your CV in response to this advert, you are giving us consent to contact you to discuss your application as per our privacy policy statement. If you do not hear from us within 7 days, please assume your application has been unsuccessful and your records will be deleted from our system. Our full Privacy Policy can be found on APARI website.

APARI is an equal opportunity and affirmative action employer. Individuals seeking employment at APARI are considered without regards to race, sex, colour, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.

Job Type: Full-time

Salary: Competitive salary  

Benefits:

  • On-site parking

  • Hybrid working 

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Leamington Spa: reliably commute to office location on a weekly basis 

  • Work Location: Hybrid between home and office in Leamington Spa

To apply, please send your CV and cover letter to jobs@apari-digital.com. 

Apari Team
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